Conversations
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Send a WhatsApp message to get started.
Send a WhatsApp message to get started.
Select a conversation
Choose from the list to start chatting
Dashboard
Overview of your inbox performance
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Total Conversations
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Open
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Resolved
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Messages Today
Agent Leaderboard
| # | Agent | Conversations |
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Agents
Manage your support team
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Broadcasts
Send a message to multiple contacts at once
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Billing & Plans
Manage your subscription
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Settings
Configure your InboxPilot workspace
🏢 General
🤖 AI Persona
📱 WhatsApp
🎙️ Voice
🔗 Webhook
⚡ Integrations
General
Basic workspace information
AI Persona
Shape how the AI sounds when replying to your customers. The more specific you are, the better the results.
After this many AI replies in a conversation, the AI stops and a human takes over. Set to 0 to never hand off.
AI replies per conversation
Never hand off
3 — qualify then handoff
5 — standard
10 — let AI handle more
WhatsApp Connection
Connect your WhatsApp Business number. Choose your provider below — all work the same way inside InboxPilot.
Who gave you access to the WhatsApp Business API?
Sign up at wati.io → copy your API Endpoint and Token from Settings → API
Voice Replies
When a customer sends a voice note, the AI transcribes it and replies with a natural-sounding voice in your chosen language.
Pick the language your AI voice will speak
Connect your own ElevenLabs account and paste your cloned voice ID
Your Unique Link
This is your personal incoming message link. Copy it and paste it into your WhatsApp provider's webhook or callback URL field — that's how your messages reach InboxPilot.
💡 In your WhatsApp provider dashboard, look for Webhook URL or Callback URL and paste the link below.
Your Incoming Message Link
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Zapier / Webhook
Every time a customer sends you a message, InboxPilot will instantly forward it to this URL. Connect to Zapier, Make, or any tool that accepts webhooks.
💡 In Zapier → New Zap → Trigger: Webhooks by Zapier (Catch Hook) → copy the URL Zapier gives you and paste below.
Leave blank to disable. Available on Starter plan and above.
Payload sent on each message
{ "event": "message.received", "contact": { "wa_id": "971501234567", "name": "Ahmed", "id": 12 }, "message": { "text": "Hello!", "timestamp": "2025-06-20T10:00:00" } }
Export Contacts
Download all your contacts and conversation history as a spreadsheet
Google Sheets
Coming soon — auto-sync contacts and conversations to a Google Sheet in real time
COMING SOON
CRM Integrations
HubSpot, Zoho CRM, Salesforce — vote for which one you want first
🟠 HubSpot
🔵 Zoho CRM
☁️ Salesforce
Email us at support@esipick.com to vote
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